[Resolved] Idea Cellular — Balance deducted from my account but recharge not done

Amrit Thind

from Lucknow, Uttar Pradesh

Address:	335704
Website:	my idea application

My mobile number # [protected]
today I had done online recharge of rs.109/- towards my other number # [protected] with PNB netbanking, the amount has deducted from my account and recharge successful message was shown in the bank's website page.
I have a screen shot too.
i but I didnt recieve amount in my mobile
the idea costumer care was also giving poor worst response...
screen shot attached...

+1 photos

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May 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Idea Cellular Customer Care's response Hi Amri,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit

Apr 06, 2017

Updated by Amrit Thind I didn't get any solution yet.

Apr 06, 2017

Updated by Amrit Thind my contact number is [protected]

Verified Support

Apr 06, 2017

Idea Cellular Customer Care's response Hi Amrit,

We were unable to get in touch on the numbers given by you, please provide a date and time more convenient to you for us to have your issue resolved.

Regards,
Vishal

Apr 11, 2017

Updated by Amrit Thind contact me at [protected], thanks