[Resolved] Idea Cellular — Balance deducted without my confirmation, TXN id: 89652972.

ganeshia

from Pune, Maharashtra

Address:	Solapur, Maharashtra, 413001
Website:	www.ideacellular.com

Without my permission, Idea is deducting my balance from my postpaid account. I didn't buy any game even I cancelled the unauthorized asked installation. Then after few secs I got a message from 58010 that 'Thank you for using your IDEA mobile number[protected] for Rs.20.00 towards Fortumo Payments app on[protected]:02 PM. TXN id: 89652972. Please cntact [protected]@iappgame.com for any queries along with your TXN id.' I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game. My no. is [protected]. Customer care not giving any solution. I want my money back. I request idea don't deduct the money from your customer in fraudulent manner.
Resolve this issue and refund my amount. Unfortunately if no action taking place by Idea I have to withdraw this SIM.

+1 photos

Was this information helpful?

No (1)

Yes (0)

Dec 13, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2016

Idea Cellular Customer Care's response Hi Ganesh,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Mangesh

Verified Support

Nov 12, 2016

Idea Cellular Customer Care's response Hi Ganesh,

As per your telecon with our customer service associate on 12th November 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Mangesh