[Resolved] Idea Cellular — Balance deducting from idea sim...

Raju Gawali

from Pune, Maharashtra

Feb 1, 2017

Address: 411004

Website: idea celluler

Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone.I got two messages from 58010 that (your purchased package for takedown . 10INR thank you! support: [protected]@globalpay365.com) and ( Thank you for using your idea mobile no. [protected] for Rs.10.00 towards Fortumo payments app on[protected]:18AM. TXN id: [protected]. Pls contact [protected]@iappgame.com for any queries along with your txn id.)

pls sort out and refund deducted balance otherwise i will stop idea service sim card permanently...

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Mar 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

Idea Cellular Customer Care's response Hi Raju,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Naushad

Verified Support

Feb 01, 2017

Idea Cellular Customer Care's response Hi Raju,

As per your telecon with our customer service associate on 1st February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas

Verified Support

Feb 03, 2017

Idea Cellular Customer Care's response Hi Raju,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj