[Resolved] Idea Cellular — balance deduction every time I recharge till zero

rohitm29

from Mumbai, Maharashtra

Address:	Katni, Madhya Pradesh, 483501
Website:	Ideacellular.com

Hello,

My idea no. Is [protected], yesterday night i recharged with 10 rs and today morning it's remained only 0.46 paisa, customer care said i have sent 2 sms between 11 to 12 and played some game, but no any above action performed by me, idea is cheating daily when i got recharge then they deduct complete of my balance and not giving any solution worst service. I will stop using it's service if they don't refund my balance back.

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Nov 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate Also, we've informed you to kindly activate Do Not Disturb service to avoid the inconvenience. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta