Idea Cellular — balance deduction on my idea number

Address:

Jharkahnd

Hello Sir,
My Balance in my Idea number [protected] was deducted on 8 September. When i called Idea customer care they said this is due to the internet usage. I have asked them that i have already raised request with them on 25 July for stop internet usage deduction from main balance through the toll free number 1925. They accepted it and now saying that they cannot refund the balance and i will need to speak to some one senior, I was given number [protected] to speak to but when i call this number they say no complain history is there in my account and call is disconnected. I again called back to idea customer care asking to take my complain to which they have to refused and said now that the balance once deducted cannot be refunded unless i speak to senior.

The problem is they do not transfer my call to senior neither do they register my complain. I am writing this here after having tried all steps including emails etc. Hope this will get resolved soon.