[Resolved] Idea Cellular — Barred my connection under sim lost while i didn't make any request

rznmhd

from Delhi, Delhi

Address:

Moradabad, Uttar Pradesh, 244001

I am not sure what is happening but someone from one of the idea stores in moradabad barred my number twice within last 2 days under sim lost.

I first called the customer yesterday and they unbarred the same as per my request but today they are unable to do this again on phone call.

I visited the idea store as well in moradabad and they are literally making some unnecessary excuses!

I did some argument with the executive at store and came to know the store code is 17439 that made these requests.

Can someone please take further action and let me know why is it happening again and again?? Why i am being played like this??

I need a detailed explanation on this asap else i will definitely consult this with my legal advisor and take further action.

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Aug 20, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 14, 2017

Updated by rznmhd The mobile number is [protected]

Verified Support

Jul 17, 2017

Idea Cellular Customer Care's response Dear Sir,

Sorry for delayed response. We would like to inform you that the mentioned number is active. Let us know if we can help with anything else.

Regards,
Pradnya

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Comments

rznmhd

from Delhi, Delhi

Yes, the number is active now but I just need to know who did this request without my concern.

What is the process for these types of requests??
What process was followed to barred my number??

I need a definite answers on my above queries as I feel the executives at Idea stores in moradabad are not in a mood to help me out.

Regards
Mohammad Rizwan