I got an 2G offer for RC72 (600MB data with 28days validity). I have checked and recharged on JAN 1 2016. I have received only 350MB data with 12 days validity. The benefit has not added, regards this I have called and communicated with idea customer care service till Day 1. Initially they said like there is some network issue and I will get the benefit within a day. Later on they raised the complaint on the same for 3times, sent complaint to "[protected]@idea.adityabirla.com" and yet my issue has not solved. Today is JAN12, again I called and asked, they responding like there is some application issue and cant give the status on my complaint. I called nearly 40 times and none of the team member provide me the solution.
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Aug 8, 2021
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
We understand your concern and regret the inconvenience. Kindly share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
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We understand your concern and regret the inconvenience. Kindly share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular