[Resolved] Idea Cellular — benefit not received as shown on company's app

Jayprakash magnani

from Ahmedabad, Gujarat

Address:	Gandhinagar, Gujarat, 382845
Website:	ideacellular.com

The offer shown for 404 rs. Unlimited calling and 1gb per day data for 84 days is not clearly mentioned fir 3g or 4g mobile on idea official web site and on mobile offers also.
I recharged for 404rs on my 3g handset, and they given me only 14 days validity with 1gb data only. When i goes to idea care they told me that "its your fault".
Its their fault that they did not mentioned the offer for 3g or 4g mobiles either on their official web site and mobile offers.
Pls help to get this offer or ekse my payment back.
It's really a type of fraud that company doing.

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Sep 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Idea Cellular Customer Care's response Dear Customer,
We understand how frustrating is this. you issue is been noted under[protected] ref no. An update for the same will shared on 19/08/2017 01:24:00 PM.

Regards,
Meeta.