[Resolved] Idea Cellular — Bill After disconnection

Aravind J.K.

from Hyderabad, Andhra Pradesh

Address:

Rangareddy, Andhra Pradesh, 500068

I was using Idea postpaid (Mob: [protected]) from september, 2016 to 4th March 2017. Due to poor network, I decided to port my number to BSNL and it was ported on 04.03.2017. I raised the complaint twice and it was not solved by IDEA team (I have the record). Now I received the bill for period from 04.03.2017 to 03.04.2017 (which the number is now BSNL network). How it is possible? Kindly explain me.

J.K. Aravind,
Indian Geological Service,
Geological Survey of India,
Ministry of Mines,
Hyderbad
Mob: [protected]

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May 12, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Idea Cellular Customer Care's response Hi Aravind,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Riya

Verified Support

Apr 05, 2017

Idea Cellular Customer Care's response Hi Aravind,

We wish to affirm that your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Riya

Verified Support

Apr 09, 2017

Idea Cellular Customer Care's response Hi Aravind,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof