Idea Cellular — bill amount discrepancy - waiver request

This is regarding a request no : this mail is reference to request no c[protected] raised to idea on 9th december.

This is regarding waiver request raised on 9th dec.

I am still waiting for resolution. Even after 40-50 follow ups

They are only giving new dates with no resolution.

I raised a request c[protected] on 9th dec 2019, but did not get any resolution till now.
This is very frustrating and after more than 30 followups the reply is same that "we are looking into the matter and will get back to you soon".

After even more than 30 days i am getting the same reply.

The way you people are dealing with my request it do not seems to be get resolved in near future.

If a request is raised 1 month ago with commitment that it will get resolve in 72 hrs then it should get resolve in that time frame.

I understand sometimes, it takes time but it just can not take more than 1 month with no commitment.

This is how you treat your customer who has been your customer for more than a decade.

I don't know what to do now. Can you people tell me?. This really very frustrating.

I have patiently waited till now.