[Resolved] Idea Cellular — Bill amount not ok , need correction

subhash4x4

from Allahabad, Uttar Pradesh

Address:

301019

Dear Sir,
My Idea postpaid mobile number is [protected], my mobile number is all india roaming free according to idea dealer, but in this month roaming charge added in the billed amount, so why roaming added in my bill, so kindly remove all roaming charge from my bill, so that I can pay the real billed amount.

Regards
Subhash Chandra
[protected]

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May 21, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2017

Idea Cellular Customer Care's response Dear Subhash,

We are sorry for the unpleasant experience with our roaming charges. We will check this and resolve at the earliest.

Regards,
Vicky

Apr 17, 2017

Updated by subhash4x4 Sir, bill amount is very high, roaming charge added in bill but my number is roaming free, so kindly adjust my bill

Verified Support

Apr 19, 2017

Idea Cellular Customer Care's response Dear Subhash,

As per your telecom with our customer service associate on 17th April 2017, we wish to affirm that your concern has been acknowledged and a Complaint for Sales Feedback issue has been initiated with us under Reference Number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Sonal