[Resolved]  Idea Cellular — Bill Disrepancy

Address:

Bangalore, Karnataka

Dear Concern, am using idea postpaid #[protected] connection from last 5 years. and am paying the billas per your bill whatever usage including GPRS plan.before due date i use to pay every month, you can check my payment history and usage.. this time i used till 1GB (exact 1.11MB) as per i received sms till 06thJan 2015.So 07th Jan 2015 around 8.30PM OR 9.00PM i called customer care and asked them to disconnect he disconnected. *why because to be in usage limit of 155 plan. coz once customer care ppl told me that if you cross 1GB, additional usage will be calculated on pro data base.* so i thought of will disconnect now, after bill generation i can activate it. So now without my knowledge the bill has been generated Rs.2122/- and i shocked. as soon as i got sms.i went to our nearest idea out let (Mahalakshmi layout) and enquirered, theyare saying 2GB data u have used for that pro data base (Rs.4.90.00/MB) we have charged. my question is when i disconnected i was used 1GB & 11MB. and that too i was 1 GB Plan, how can i use after disconnection and i never tried also. and un used sms charges also they have charged. Request you to weave the additional charges and remaining i will clear it. and they have disconnected my Number around 10th February-2015and my email id is [protected]@gmail.com [protected]