[Resolved] Idea Cellular — bill payment - idea network poor

tompads

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

After porting out from idea network. I am again being called back by customer care people of idea for further payment of rs. 230. My question is how can you approve a port out request without clearance of bills. With the current situation i am now considering to put a port out request for my other idea connections too.
My idea number was [protected]

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Apr 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. As per our record, the bill has been generated accordingly as per your plan, pack and usage charges till the date the of disconnection. Also, we would like to inform you that you have done the partial payment due to which your amount was carried forward and we request you to clear your dues to avoid the inconvenience.

Regards,
Lakshmi

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Comments

tompads

from Pune, Maharashtra

But my question is how can you accept the port out request without making sure that the bills were not cleared or not. The day when you either accept or decline the port out request you will check whether the outstanding bills on that particular day is paid or not. On the same day the services where stoped and I had moved on to other service provider. Then how come additional bill charges are pending.