[Resolved]  Idea Cellular — Bill statement - Internet charges Rs900 IDEA NUMBER - [protected]

Address:

New Delhi, Delhi

My wife (Mrs Sandhya Gupta) holds an idea number [protected] from last 1 year. From last 2 months the bill generated has increased drastically. On talking with customer care executive on 31st July'14, i came to know that in the month of June, yearly rental of Rs 499 was charged so the bill amount was higher. Now, in the month of July'14, i checked that internet charges has been put as Rs 900. My question to you is – 1. Based on what request, the internet has been activated on mobile number – [protected]? Please show us the requesting message\mail from our side in which we requested to activate the internet pack. 2. If internet is being used, generally there is plan (for e.g. in Vodafone I have plan of 1 GB for 250 Rs rental), please let me know what plan is activated on this idea number? 3. Generally, in any internet usage plan, once you reach the upper limit of data usage, the service provider sends a message notifying the limit. Does this facility available with IDEA? What action is taken once the upper limit has reached? Please help me clarifying my doubts. My number is [protected] <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />