Idea Cellular — Billed for dysfunctional sim

Address:

Chennai, Tamil Nadu

I was approached by idea who offered me a new post paid sim card with good value for money deals. For the sim card an initial payment of Rs. 300 was collected and I was informed that they would deduct 100 from my monthly bill for the first 3 months. Once the sim was delivered it never got activated for a month. After repeated complaints at idea toll free complaint number, I learnt that the sim registration number had been wrongly entered in the system and I had to get it replaced at the nearest Idea cell. For which I had asked them to de-activate the number since it was not working and I did not want to take the trouble of travelling to Vadapalani from Anna Nagar to get it replaced. I was offered the sim at my doorstep without having wanted it, I had accepted it as I felt a spare connection at a reasonable rate would be helpful. After a month when I had asked them to discontinue the service I was offered a replacement, but I was also billed for the first month when the sim had not been activated at all. This drove me furious and I called them to discontinue service once and for all and that I was disgusted by their pathetic service. Idea has taken so much of my valuable time and has disturbed me in the past few months. I have details of all the mails that have been sent to idea back end regarding my problems and obviously idea should have a record that I haven't made a single call from the number. The number is [protected]. For the amount of time and energy Idea has wasted of mine, I fell infuriated and have no intentions of paying the very wrong bill of Rs.492 for a service I have not availed. Now I have been issued a notice for the same. I feel this is an exact case of a corporate firm accusing a lay person wrongly and creating problems unnecessarily. I demand the refund of my Rs.300 MADE INITIALLY AND COMPENSATION FOR THE MENTAL TORTURE AND WASTING MY TIME & ENERGY. I SHALL GO TO CONSUMER COURT IF NECESSARY WITH ALL THE DETAILS THAT I HAVE.