[Resolved] Idea Cellular — Billing and complaint resolution

Chinmayanand narkhedkar

from Baramati, Maharashtra

Address:	411027
Website:	ideacellular.com

I have applied and paid for 3 months Idea broadband plan. They installed connection but didn't provide router installation though they said installation is free with 3 months plan. they only made the connection on one of my laptop.
I repeatedly called them for this issue but they just registered my complaint and did nothing.
Now I don't have complaint numbers as my smartphone is formated due to some reason, they are saying I didn't make any complaint.
Also, I have subscribed for 3 months prepaid plan they continued my connection and now asking me for pay outstanding bill with interest.

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Feb 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

Idea Cellular Customer Care's response Hi Chinmayanand,

We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Vishal

Verified Support

Jan 05, 2017

Idea Cellular Customer Care's response Hi Chinmayanand,

As per your telecom with our customer service associate on 5th January 2016, we wish to inform you that we are working on your concern and we will revert to you at the earliest.

Regards,
Esther

Verified Support

Jan 05, 2017

Idea Cellular Customer Care's response Hi Chinmayanand,

As per your telecom with our customer service associate on 5th January 2017, we wish to inform you that we are working on your concern and we will revert to you at the earliest.

Regards,
Esther

Verified Support

Jan 09, 2017

Idea Cellular Customer Care's response Hi Chinmayanand,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Sagar