This is with reference to billing dispute of my mobile number [protected].
I had been using this number as postpaid from December 2015.
Recently, from 8th February 2018, I converted this number from postpaid to prepaid.
While converting to prepaid I cleared all the due amount as told by the Idea Gallery executive (Raghav Communication, Karad, Dist: Satara, Maharashtra). I already paid the bill of amount Rs. 220 only before converting into postpaid (Receipt No:[protected] &[protected] dated[protected]. And this was also confirmed by idea gallery executive.I also paid the rental charges of two days (Reciept No:[protected] dated[protected]. In this way I cleared all previous balances.
After converting to prepaid I recharged my number with Rs. 229 only, as the Idea gallery executive (Ms/ Mrs. Nasreen) told me that I have to do immediate recharge. I started using this prepaid plan right from 8th February 2018, around 7pm.
Now, idea has generated bill for my mobile on 6th March 2018, of amount Rs. 549.81 only. And since then they are insisting me to pay the bill and threatening me about disconnection of my numbers all services if I don’t pay the bill.
Now, my complaint is when I cleared all the outstanding, and when I am using prepaid services how can I charged with the poatpaid bill.
The customer care executives are calling and telling me that it takes 7 days to convert to prepaid and in this duration I used the postpaid services. This is ridiculous. How can I use both the services? And if such thing is there then why not it is informed to me by Idea gallery executive (Ms/ Mrs. Nasreen, of Raghav Communication, Karad, Dist: Satara, Maharashtra).
According to me this is fraud and cheating of customers by charging them both prepaid and postpaid charges at a time.
I had already explained this to Idea by email and also by telephonic conversation at least 3 times before. But no satisfactory response.
I request you to kindly look into the issue and help me getting out of this.
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