[Resolved] Idea Cellular — Billing idea

Roopesh Jhurani (RJhurani)

from Bhopal, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452014

Idea has uncharged 149 international charges and is not accepting the fact that i have called customer care on 21st nov to stop this service. Along with that they have charged 300rs amount within a second on data charges.

As an international roaming customer who is paying 300 rs every month just to keep the number on and also keeps security deposit this is unaccepted behavior from a telecom company.

Was this information helpful?

No (0)

Yes (0)

Feb 3, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 27, 2016

Updated by Roopesh Jhurani (RJhurani) My number is [protected].

Verified Support

Dec 27, 2016

Idea Cellular Customer Care's response Hi Roopesh,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Esther

Verified Support

Dec 28, 2016

Idea Cellular Customer Care's response Hi Roopesh,

As per your telecon with our customer service associate on 28th December 2016, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Suhas

Verified Support

Dec 31, 2016

Idea Cellular Customer Care's response Hi Roopesh,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi