[Resolved]  Idea Cellular — Billing issue in postpaid connection

Address:	Mumbai City, Maharashtra
Website:	ideacellular.com

The connection no. [protected]. Its a postpaid service for the IDEA 4G netsetter. So without any prior intimation you guys have activated some VAS service. And when enquirer about the this in the IDEA outlet no proper response. The guy named senthil kumar in the outlet not even ready to provide any info. The only answer is call the CC. we cant do anything. Not even they can provide a phone to call the CC. I dont know what is point in have a outlet.
The next is CC. really a ridiculous bunch of idiots sitting there. Not even a general welcome greeting. they wont say their name. so if they can answer any question they simply drop the call or it will be in hold. Do u guys have any SLA for the hold time. I dont think so. The query was simple. I want to deactivate the VAS and change the plan. Cant even reply for this query politely.
It was a screwing experience with idea service.