[Resolved] Idea Cellular — billing payment issue

Fazulur Rahaman

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560037

I have taken a idea postpaid number and while taking the sales executive promised o[censored]nlimited free calls and free sms in just 350 per month. And 1st month i got 700 bill, they spoke and asked to me to pay the bill for this time it’ll not repeat again. Now again i got 2500/- rs bill and now again they’re asking me to pay the bill. What am i suppose to do?

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Apr 12, 2018

Complaint marked as Resolved

This problem is not resolved, simply these people are faking with fake promises that they're gonna redeem this much amount in the bill. When i have not used it. And regarding this complaint i got a call from Idea from this number: +91-8652900102. And while i was explaining the call got disconnected and when i tried several times to redial this number back, there's no response. I hope they could help me in any ways.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've forwarded your concern to the respective team, our team will get in touch with you for the same.

Regards,
Lavina

Apr 03, 2018

Updated by Fazulur Rahaman This is still not resolved.

Apr 12, 2018

Updated by Fazulur Rahaman No, This is not resolved.

Verified Support

Apr 18, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that your concern was raised regarding the plan benefits provided for which our respective team has concluded that you've confirmed that there's no sales issue. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina