[Resolved] Idea Cellular — bills charges

Swapna.puthran

from Vasai-Virar, Maharashtra

Address:

Chandansar road, Thane, Maharashtra, 401303

Dear team

My idea mobile number#[protected] which belong to my mother
My mom is using this number since long time however now idea has unnecessary charged her 650 rs stating third-party charges. Ridiculous service. When asked to deregister it, it was not deregistered & now they have sent me a bill of approx 2300. I'm unable to pay the same as i'm the only earning member in my family & this is fraud happening

I'm ready to pay my bills upto 600 which is my actual bill.

Kindly look into this matter on priority as this some fraud happening & they may do it with other customers as well

Regards
Sushila puthran
[protected]

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Sep 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Idea Cellular Customer Care's response Daer Customer,

As per our recent communication, we've informed you that your your bill has been generated as per usage charges and plan rental. Hence we request you to clear all your dues to avoid the inconvenience.

Regards,
Prajakta

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Comments

Srinivas.sri7

from Hyderabad, Telangana

My idea number [protected], I got a message today that is on 17 August 2019 saying that thanks for downloading sports from one97 which I have never requested nor download anything but 5/- has been deducted from my account.i request you to revert back my money.

Thanks

Idea Cellular Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

As per our recent communication we request you to kindly activate Do Not Disturb service to avoid the inconvenience as only partial DND is activated on your number as per our records. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta