[Resolved] Idea Cellular — blocking the number. | |
Really disappointed with the customer care service. I had lost my phone in which there was n idea sim and this sim had no balance but was on. Worried, i called the customer care to block the sim since it was lost and no one should misuse it. The person whom i had called told me that it is already blocked. Such a vague answer?!!! And finally i got my lost phone back and hence the sim too and surprised to see that the sim isnt blocked and the number is very much active. Hopeless service by that man. He did not even understand the seriousness of the situation. Had it not been that i had got my sim back... Other person could have misused my number and i would still be under the impression that my sim is blocked. Was this information helpful? | |
Mar 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 17, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. We would like to inform you, that the request was raised for sim barring for the mentioned number and the same has been barred from our end on 23/01/2018. However, we've taken note of your feedback for further improvement of our services. Also, we request you to visit to the nearest My Idea Store to collect the new sim card for the same number. Refer to the below given link for the nearest My Idea Store, http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra-goa Regards, Lavina | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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