[Resolved] Idea Cellular — bluelima service activated without my permission
M
Md Saif Ali
from Patna, Bihar
Aug 7, 2017
Bluelima service got activated on my idea phone number [protected] and i don't know how. A message saying that such service is activated and rs 35 has been charged i haven't registered for such service and i don't know how it got activated. Please kindly look into the matter how automatically the service gets activated without the concern of the subscriber and refund my money back. I have immediately deactivated the service as it said it will continue deducting rs35 each week. Not sending a message prompting to activate a service or not is completely unethical as vulnerability increases to such unwanted services. And i know that i never wanted such service. So please do right by refunding my money back or else users will lose faith in idea.
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Sep 11, 2017
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2017
Idea Cellular Customer Care's response Dear Customer,
Sorry for trouble caused to you. We have forwarded issue to our concern team, you will get a call back soon.
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