[Resolved]  Idea Cellular — Booster replacement not done due to Poor coverage very unethical behaviour

Address:

Kollam, Kerala

I reside at Chotanikara we have taken Four connections with idea celluar due to poor coverage service by idea cellular they had placed booster at our home but 2 weeks back the booster stopped working due to which we are unable to make/receive calls from our residence when the complaint was raised from the area relationship manager to the Technicians are very rude and do not respond to any of our Complaints after all 10 times follow up a Technician landed he checked for 5 mts and asked us to purchase a UPS and he promised to get us the Booster within three days its been 2 weeks till now there is no response and today again after ten follow ups they state for replacing a booster they would require one month it really frustrates for this kind of attitude from such a big brand.Arent we not paying money for IDEa its not free of cost that they are doing poor coverage is not customer pbm its the service provider issue now our UPS is lying waste becoz of this idea