[Resolved] Idea Cellular — Buying a new idea number? It's a BAD idea...

nitin.businessman

from Ghaziabad, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	Ideacellular.com

Please don't go for it.. if you really don't want to waste your precious time and money. I usually don't recharge Idea number but when I top up it they charge 30-50 rs each time for a service for which I don't have an Idea!!!

Last time they charged 40 rs for a caller tune which I dint choose, I got a ivr call for a caller tune i dint selected any and disconnect the call yet they charged for it. I called customer service and requested to refund the charge.

After so many calls I was able to convince them to refund the charges.

Today I top up again and in a few hours they deduct 20 rs.

I call customer care to know the reason for this transaction. The reason he told is strange.. the charges are for downloading games in non-internet gprs phone.

Now I understand What's an IDEA SIR JI! to cheat people..

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May 13, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2016

Idea Cellular Customer Care's response Hi Nitin,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Yogesh

Sep 19, 2016

Updated by nitin.businessman Hi Yogesh,

Thanks for replying.

Idea number is [protected].

Thanks,
Nitin

Verified Support

Sep 21, 2016

Idea Cellular Customer Care's response Hi Nitin,

We wish to affirm that your concern has been acknowledged and a complaint for VAS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Viral

Verified Support

Sep 28, 2016

Idea Cellular Customer Care's response Hi Nitin,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

Oct 07, 2016

Updated by nitin.businessman Hi Yogesh,

This thread is still open so please don't close it without my consent.

I did not receive any call from your team.. please arrange a call with someone technical. I don't want to waste my time speaking with your non skilled calling bots.

Regards,
Nitin Gupta