Idea Cellular Complaints & Reviews

Aug 21, 2016

Updated by benny raju Please block the mobile number at the earliest.

Aug 29, 2016

Updated by Shanmuga Sagaram Mr Yogesh,
Your Idea customer care team called me and I have clearly explained the issue. Still they could not understand the problem. I think your team is not eligible to work as customer care. Because of poor quality of your service I could not continue the Idea service. Your customer care still insisting me to pay the outstanding amount of Rs 881.05/- for the poor quality service which Idea communication has provided. I told the Idea cellular is NOT deserved to receive the outstanding amount because of the poor quality of service provided. I would request you NOT to call me on my number because of the outstanding amount.

Today I have received an email from your customer care as below.
“
1) Please be informed that final bill for the connection has been generated after disconnection as per billing cycle on your Idea account.

2) Moreover, currently Rs.881.05/- outstanding amount is reflecting against your number request you to clear at the earliest.

3) Further, we have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at Idea.

4) Hence, we express our inability to waive off the charges as the same has been charged correctly.”

Answers to above points:
1 Answer) Since I have taken the connection from Idea cellular I have a poor quality of service. So whenever you generate a bill it doesn’t matter for me. I was keep on communicating your team regarding the poor quality of service and your customer care could not improve the good quality of service.
2 Answer) I have clearly said Idea Cellular doesn’t deserve to receive any amount from me. Instead you have to pay me back for the time I have spent to explain your poor ineligible customer care representatives.
3 Answer) Please recruit right people as customer care to understand the problems from customers. They are not able to understand the problem at all.
4 Answer) I am not asking you to waive off the amount. 881.05/- is not a big amount for me. Still I am not paying because “you do not deserve to receive money”. Your service needs to improve and your organization need to understand the importance of customer care. That is the reason you have only 21% of customer satisfaction rating in Consumer Complaints forum.

Till Now I have received 14 calls from your team with communication ids as below. Not even a single person could not understand the problem. They do not know what is the communication medium. They do not know meaning of voice quality.
Comm Id# C1-[protected]
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Sep 01, 2016

Updated by Shanmuga Sagaram Hi Viral, I would request your team to contact me. Tomorrow between 10 AM to 1 PM. Thanks.

Aug 21, 2016

Updated by avimalik [protected]

Aug 24, 2016

Updated by avimalik Is someone bothered about customer's problems in idea ??

Aug 22, 2016

Updated by Dilip Padhy Sir,

Same response received from your end and they are ignoring the message which they were sent to me again and again same thing saying to me not considering the message which they were sent to me on 21st july 2016 on 12.56 pm for free 100 mb data. but i was used only 57 mb data in this given pereiod.

Aug 19, 2016

Updated by umeshants There is no any calls from customer care of IDEA CELLULAR to resolve this complaint..

Sep 08, 2016

Updated by BirinderSingh Thank you for the resolution.

Aug 18, 2016

Updated by Chirag_51 Hi

I am Deepak
[protected]
*Worst ever experience*.
I got an iplan and i called the csr to confirm about my other plans.
he confirmed that their would be no deactivation of any other pack
but my other unlimited 2 G got disconnected. i came to know about this when i got a notification message that charges had been applied.
i called the csr again, He said again i need to activate 2G plan 199 more
Why would i deactivate my internet plan
Being a customer from more than 15 years, I have never faced such silly difficulty from your csr end.
Now they say for call record i need to wait for next 48 hours.

I need you to kindly escalate it from your end because i am not at fault to face such situation of being without internet

Regards,
Deepak kumar
[protected]
[protected]