[Resolved] Idea Cellular — Call drop and always out of reachable

Sanidhya Kumar

from Delhi, Delhi

Address:

110092

I am using the idea postpaid since last 2 years and now, i really frustrated from last 4-5 months, just due to the below points:

1:- call drop issue allways
2:- my friends allways complaints regarding you are out of reachable.
3:- after pic/receive the call voice is breaking.

Most of the time i face these issue, so please solve as soon as possible, otherwise we will go for another network.

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Oct 21, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2016

Idea Cellular Customer Care's response Hi Sanidhya,

We sincerely regret the call drop issue that you are facing. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

Regards,
Paras

Verified Support

Sep 12, 2016

Idea Cellular Customer Care's response Hi Sanidhya,

As per your telecon with our customer service associate on 12th Sept 2016, we wish to affirm that your concern has been acknowledged and complaint for Call drop has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

Verified Support

Sep 20, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor