[Resolved]  Idea Cellular — call drop/intermittent connection/bad voice quality/frequent internet disconnections/no internet

Hello,

My name is vinay choudhary
Idea phone number which is creating issues +91-98xxxxxx38 (Postpaid) idea team i think you can trace my contact details using complaint numbers provided below.

Address where the issue is noticed - manjri pune maharashtra.

Call drop/intermitten connection/bad voice quality/frequent internet disconnections/no internet

Issue in detail -

I stay on 6th floor and have more than 4 connections of idea in same house, total connections in family 10 most of them are postpaid. All of them face the same issue when they are at above location/address and works awesome other wise.

When i am at home i. E in my flat i get only single network bar but as soon as you try to dial any number network becomes full but call drops or you cannot hear other persons voice in one go same thing happen if you get incoming call. The voice quality is pathetic. I cannot talk for more than 10-15 seconds. The voice quality improves if i come in gallery/terrace area however it will last only for a half minute and again issue comes in. Though i am paying for 4g network and using 4g sim the internet quality is worst than incoming/outgoing calls. When i am in parking area of society network is awesome and i do not see such issues but as soon as you climb the floors say 1st to 10th you cannot use idea connection. There are many connections of idea in the soc. But i am not sure how many have launched a complaint for the same. I have tried all the network troubleshooting but its no use because the issue is with all 4 idea connections in my house. I will not be able to connect to internet unless i move to open area in my flat. I do not understand why i am still using idea and its high time now.

All other network operators work awesome in my flat example - tata doccomo, jio, reliance etc. May be its time to switch or port my number to these operators now.

I have launched this complaint many times by calling idea customer care, they log the complaint and resolves the issue, voice quality and internet improves for few days (Say 3-4 days) and again it comes back, so i am fed up now. I need a permanent solution now.

You cannot imagine how critical this issue can become at certain circumstances, some of which i noticed which forced me to write this : (

[1] frequent disconnection of calls, i lost most awaiting telephonic interview
[2] in heavy rain my office cab says your phone was not reachable we tried many times and dropped your pickup
[3] medical emergency where you cannot call others
And many more... Where you just say "f" word for idea

Why i am still connected with idea?
I have experienced a good network at my previous or other locations and the services are good but now a days feeling very hard time with this operator due to this issue specially.

Following are the various complaints launched for the same issue in past but there was no permanent resolution.

Sr# c1-[protected]

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Thanks and regards
Vinay choudhary

Ps - we use phone for communication but with such type of service even pager world was better, you are ruining you name in this area.