[Resolved] Idea Cellular — Cash deducted but offer not credited | |||||
On July 3, 2017 i have made a recharge using idea site for 347 (it was a offer i got in my idea app). Though the money was deducted from my account the offer was not activated and the customer care executive said that the recharge was not successful. The money deducted from my account is not credited in my account. Please take immediate action to reimburse the money. Reference message is as follows : You have loaded Rs 347.00 in your Idea Money through www.ideamoney.in. Txn ID [protected]. Your current Idea Money balance is Rs 347.00. You have paid Rs 347.00 to Idea Cellular LTD.. Txn ID [protected]. Charges Rs.0.00, ST: Rs.0.00 (Includes applicable GST @ 18%). Your new Idea Money balance is Rs 0.00. Reference phone number is [protected]. Was this information helpful? | |||||
Aug 6, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 06, 2017 Idea Cellular Customer Care's response Hi, Kindly contact Idea Money for this pertaining issue .You may contact on 55400 or [protected]. Further for any assistance you may visit the website:https://www.ideamoney.in. Regards Esther | |||||
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