Idea Cellular — Cell number disconnected without verification

Address:

421002

Sir,
This is chandu therani. I got called from your side for my prepaid mobile conversion to postpaid i. E idea postpaid for my cell no. [protected]. Your person collected the document from my place and he also filled the form himself from my given documents. I also confirmed from him too (As from the madam who called me for the conversion) that my cell number would not disconnect till my new cell activate. He also agreed that my cell number will active till postpaid sim activates. Now problem is that i called several times to activate the new sim but my address mismatch for the reason is they are saying my 99% address and all details are correct but landmark is missing and i should inform them about landmark. Sir your person filled the form and collected the documents form my place. Taken rs. 400 from me. I just want to know that why i am facing that much problems.
I am businessman. I am suffering a lot because of my cell number. I request you that i do not want to convert my prepaid number to postpaid so please reactivate my cell number to as it was i. E to prepaid itself.
My alternative number is. [protected] and my full address is. 304, tez palace, near baba befikri chowk, siru chowk, ulhasnagar - 421002