[Resolved] Idea Cellular — change of postpaid to prepaid

ahsfak

Address:

413003

I have requested the idea cellular for the activation of international roaming facility. I am waiting for it. But i have paid this additional charges of 3000 each three times till date. Every time i request them for activation of international roaming they ask me 3000 rupees. This time also they asked me rs. 3000. I refused to pay as i have paid three times in the past.
If they activate my sim for international roaming then i am satisfied of their services.
Also in india i was facing problem in getting internet while roaming, i requested them many times but they could not solve the problem. I am having another idea prepaid sim that is working without any issues. If that is the case my post number can be made prepaid so that i will not have any problem.
Thanks

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Jan 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by ahsfak Till date there is no response from the Idea cellular. As international roaming is not active I am unable to get OTP from banks, so finding inconvenient to transactions of bank. As I told I have paid 3000 rupees three times within one and half years time. now they are asking Rs 2000 deposit, then what happened of deposit which I paid earlier ? this is something very unusual, this is not justifiable demand

Verified Support

Dec 26, 2017

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. Kindly share your idea contact number along with alternate number so that we can assist you better.

Regards,
Neha