[Resolved] Idea Cellular — Change of tariff plan

kamrajwani

from Mumbai, Maharashtra

Address:

421003

Presently i am having post paid idea celluar telephone. I wish to change the same to prepaid. It has taken more than a month for the company to accede to my request. Moreover i am required to submit the documents once again i. E id proof, photographs. When i am already a customer, i fail to understand why these documents are required to be submitted again. This harassment.

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Oct 11, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 10, 2016

Updated by kamrajwani Further I have already paid extra amount than the bill amount. The excess amount should be given back to me.

Verified Support

Sep 10, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Tudor

Verified Support

Sep 10, 2016

Idea Cellular Customer Care's response Hi,

We tried to reach you at your given numbers however we couldn't do so. Hence, we request you to provide a convenient date & time for us to resolve your issue.

Regards,
Tudor