[Resolved] Idea Cellular — Changing prepaid from postpaid

Bharathkr

from Channarayapatna, Karnataka

Address:

560072

I am Bharath From Bangalore, using idea Postpaid from last 6 Months.
I wish to change from post paid to prepaid. I walked into ESTEEM COMMUNICATION (Idea outlet) which is located in Mudalpalya, Bangalore.
The Executive Sheela called an idea personnel (PH: [protected]) to gather information. we tried the best to contact for an hour. Placing a call has not happened and walked out of the IDEA Outlet.
Another Customer Chandan (PH [protected]) faced the same problem from last 2 days.
I am too unhappy with the service, i need a favor ASAP.

Regards
Bharath Kumar
PH: [protected]

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Jan 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Idea Cellular Customer Care's response Hi Bharath,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Esther

Verified Support

Dec 06, 2016

Idea Cellular Customer Care's response Hi Bharath,

As per your telecon with our customer service associate on 6th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas