[Resolved] Idea Cellular — Charged for SMS MT without any notice or consent | |||
Idea has charged for VAS without consent Since, 15th of July, I have been charged by VAS without my consent on [protected]. Where as i have immediately sent msgs to 155223 to deactivate the services as & when i received any msgs of VAS getting activated. I have made several calls to Idea customer care to inform them about these VAS services getting activated without my consent. I was informed by Idea customer care representative that they get activated if you are browsing, I explained him that any VAS can be activated by Idea only if it is with my explicit consent as per TRAI norms. I told him I have all my sms history & prove me where i have sent msgs to activate VAS. Now they have sent me a bill with SMS MT (VAS) cumulative cost of Rs. 1604/- On what basis they can charge 1604/- in bill amount? Service tax also being charged on this amount. Was this information helpful? | |||
Complaint marked as Resolved
Idea has charged for VAS without consent Since, 15th of July, I have been charged by VAS without my consent on 9867444270. Where as i have immediately sent msgs to 155223 to deactivate the services as & when i received any msgs of VAS getting activated. I have made several calls to Idea customer care to inform them about these VAS services getting activated without my consent. I was informed by Idea customer care representative that they get activated if you are browsing, I explained him that any VAS can be activated by Idea only if it is with my explicit consent as per TRAI norms. I told him I have all my sms history & prove me where i have sent msgs to activate VAS. Now they have sent me a bill with SMS MT (VAS) cumulative cost of Rs. 1604/- On what basis they can charge 1604/- in bill amount? Service tax also being charged on this amount. Idea Cellular customer support has been notified about the posted complaint. Aug 11, 2015 Updated by Arnav Joshi Idea has charged for VAS without consent Since, 15th of July, I have been charged by VAS without my consent on [protected]. Where as i have immediately sent msgs to 155223 to deactivate the services as & when i received any msgs of VAS getting activated. I have made several calls to Idea customer care to inform them about these VAS services getting activated without my consent. I was informed by Idea customer care representative that they get activated if you are browsing, I explained him that any VAS can be activated by Idea only if it is with my explicit consent as per TRAI norms. I told him I have all my sms history & prove me where i have sent msgs to activate VAS. Now they have sent me a bill with SMS MT (VAS) cumulative cost of Rs. 1604/- On what basis they can charge 1604/- in bill amount? Service tax also being charged on this amount. | |||
 2 Comments | |||
Comments
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges levied in your bill towards WAP are correct as per plan assigned. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges levied in your bill towards WAP are correct as per plan assigned. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused. We have your contact details. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular