[Resolved]  Idea Cellular — Charged more for a new data pack

Address:	Pune, Maharashtra, 411035
Website:	care.ideacellular.com/wps/myportal/postpaid/activate-pack

I have postpaid idea account #[protected].
My current plan is "MH Privilege 349 TRPV". Under this unlimited plan I get 750 MB data with 3G speed. Once I crossed usages 750 MB data, speed gets slow.

On 5th April, I added a new pack using idea account. I followed following action to add a new pack.
(My Postpaid -- Add A New Pack -- Select 3G plan -- Select 100 Rs (300 MB)

Here is the detailed description shown by Idea site.
=============
Pack Name 300MB 3G data @ Rs100
Monthly Rental 100
Details 100MB 3G data free (overage 4p/10Kb)
=============

After using around 300MB Mobile data, I got message from Idea that usage for month has exceeded. Please pay 2196.44 Rs.

After speaking with customer care person, got knowledge that as part of the new data pack activated, I have to use only 10 MB data per day and after 10 MB, Idea will charge 4p/10kb. However there is no written information that I have to use 10 MB data per day. This is hidden clause and not open to customer.
If I would have known that I have to use only 10Mb data per dayy, then I would have not added/activated the pack (300MB 3G data @ Rs100).

This is hidden way to make fool to customer and charge them.