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[Resolved]  Idea Cellular — Charged on data pack on prorata basis

I had idea postpaid plan of 3GB 3g data, in addition to this i had 3GB Rs 450 plan. Total i had 6GB pack.The bill cycle was from 05th to 04th.Due to relocation of job i had requested to MNP on 19th nov 16 to save roaming charges .Surprisingly after my number portability which was certainly after verification of submission of old dues on 23rd nov 16. Even though they have generated bill for Rs 1640. I have used old plan for 19 days and in these 19 days i have used around total 5.95 GB data which is lesser than my data plan of total 6 GB. For these 19 days my inrenet bill came to Rs 1078 due to prorata calculation after number portability . It is total fraud they are charging unilaterlly. My old account number is :[protected]. Please help me in this as they are charging unnecessarily.
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Complaint marked as Resolved Apr 5, 2017

Complaint Status


[Mar 03, 2017] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response Mar 03, 2017 Hi Amit,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Vishal
Verified Support
Idea Cellular Customer Care's response Mar 03, 2017 Hi Amit,

As per your telecon with our customer service associate on 3rd March 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Abhi
Verified Support
Idea Cellular Customer Care's response Mar 05, 2017 Hi Amit,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi
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