Idea Cellular — charged unnecessary services to my no [protected]

Address:

Rajkot, Gujarat, 360006

Dear team,

This complaint is behalf of my mother mrs chandrikaben n mer (Sr citizen) to get the justice for charges billed to user no [protected] by service providor idea cellular.

When we came to know about this charges we have immediately registered a complaint to service provider customer service centre.

And also have mailed regarding the same from my registered mail id at service provider, we have also so many times taken follow up/request to resolve this issue before bill due date.

But there is no any reliable answer or resolution provided by company or its customer service centre till date.

I minesh mer son of chandrikaben mer have personally visited at local idea office (Prasham complex) on 21st at 2:45 pm also recorded in customer visit register with details and met mr shah (Authorised officer) and requested to resolve this issue before bill due date as being genuine consumer wanted to pay the actual payable amt as per my usage.

But no any perfect resolution received and my mother's no service is blocked as no payment made by me.

But i want to know how they can stop my service as being genuine consumer i wanted to pay the outstanding what is genuine charged and also have taken so many times follow up/request for resolution.

Dear team - request your support for resolution as being sr citizen - as anybody needs this flash service for games and online hot videos type nonsense services??

They have charged to us for the same.