Idea Cellular — Charging additional Internet Charges without Customer Confirmation

Address:

Pune, Maharashtra

I am a loyal Corporate Customer of Idea Maharashtra Network for more than 5 years now. I was using my 2G data plan on two of my Idea numbers for Rs98. All of a sudden Idea charged me Rs 180 for the same plan. When I enquired about the same with customer care, first of all a very rude reply that check your SMS we have already informed you. Then I checked all my SMS and even emails from Idea. Nothing was informed. I called back and raised Billing Dispute. They called me and simply said, the Plan which I registered is now obsolete and now you will be charges Rs. 180. My understanding of the services is if you are expiring any plan, simply remove that plan from my number. How can you cell a costlier plan without my confirmation. I asked the same thing and answer from Idea is we sent the SMS or Email. But still for these service you do not have any confirmation from my side. I am actually planning to go to Consumer Court if those charges are not reverted on my billing.