[Resolved]  Idea Cellular — cheating and unnecessary billed amount

Address:	Pune, Maharashtra, 411057
Website:	www.ideacellular.com

Sir,

I am using two idea no for nearly 5 year now without being a billing defaulter.
I have submitted multiple complaint for billing discrepancy for the month of Jul, dated 21 Jul 2017 on account no[protected]. The service request no for the complaints are : SR# C1-[protected] and SR# C1-[protected].

Following Point were asked to address in the complaint out of which none have been address.

1. Reversal of internet charges: The 4G internet given to us was free, then why were we heavily charged saying it for 3G/2G data usage. Idea 4G network is so pathetic that it automatically switched to 3G. Hence this is pure cheating to the customer. No mobile comes with Only LTE setting. Also this was not mentioned during card up-gradation at idea care center.

2. Reversal of Extra charges of 199 Rs for some download which I have never done.

3. Standing instruction was asked to stop immediately for bill payment.: This was not done and my card got deducted. Again cheating to customer, SI instruction can be done easily on idea website but no provision to cancel it. Customer need to visit idea care for cancellation ...unfair. Below screen shot shows that it only allow me to modify and not to cancel, though we can see a button available. The cancel SI is just a show to give false picture to the customer that it can if cancelled any time.
4. Customer care is pathetic and no response.

Would like to highlight below points:
1. As soon as I raised a complaint about billing discrepancy, idea care all representative were suddenly always busy to take my calls.
2. No provision to cancel standing instruction online which on the other hand can be started or updated very easily.
3. As soon I gave porting request, your people calls me and gives fall assurance as that these charges will get reversed. But nothing done so far
4. Is this the service (cheating) Idea does to its long running customer.?

I want these unnecessary (internet and download) charges to be immediately reversed back to my account.