Idea Cellular — Cheating by idea personnels by giving wrong info. and deduction of balance.

Address:

Alirajpur, Madhya Pradesh

Sir, Today on 13.05.2015 about 2.10 pm. I received a call from idea i.e.no.[protected]. A Female was speaking . She told me that Rs. 35 is deducting every month from your accounts for miss call alerts. Now onwards this amount will not be deducted and free miss call alert service will be provided . for that please dial the button as asked on IVR. I followed the instruction as this call was from idea. After that she told that dial 3, I did. After that I received a sms that Rs. 75 deducted for dialer tone. That female caller has not inform about the deduction of balance and activation of this service. Immediately I made a complaint on 198 no. and after big discussion deducted amount was refunded to me. prior to this since last 3-4 days daily I was receiving calls from idea in this regard. Prior to this on 25.12.2014 a call from idea was also received to me. At that time it was informed me that miss call alert service will be given to you on free of charge. I asked the reason but he told it is offer. I told yes and dialed the button as instructed. after that around rs.90 was deducted. after 1 day I made the complaint but no one has given proper response and deducted amount was not refunded to me till today. Here I want to know that why such sort of cheating is doing by such a big cellular phone co. i.e idea. by mis-selling and giving the false information to customer and deducting the balance amount.