[Resolved] Idea Cellular — Committed wrong recharge

Surjeet Solanki

from Gwalior, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	WWW.COSUMERCOMPLAINTS.IN

Data bachat offers:(1)rv59=250mb 4g/3g data, 12d (2)rv159=1gb 4g/3g data, 28d (3)rv293=1gb day+1gb night 4g/3g data, 28d (4)rv298=paaye 10gb tak 3g/4g data, 28d
मेने कल रिचार्ज करवाने से पहले idea कॉल सेण्टर फ़ोन करके पूछा था की 298 के रिचार्ज पर क्या मुझे 10gb डेटा मिलेगा तो मेडम ने कहा हा मिलेगा उसके बाद मेने idea रिटेलर से पूछा उसने भी msg देखा और कहा हा मिलेगा but after then recharge i hav found only 1.5gb डेटा और जब कॉल सेंटर फोन लगाया तो वो अब बोल रहे हे की ये तो सर ये 1.2gb से 10gb तक में से जो भी आ जाये वो आपका किस्मत ये तो धोखा हे ना
मेरे पास कॉल रिकॉर्डिंग भी हे

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Aug 28, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Jun 12, 2016

Updated by Surjeet Solanki DATA BACHAT Offers:(1)RV59=250MB 4G/3G Data, 12D (2)RV159=1GB 4G/3G Data, 28D (3)RV293=1GB day+1GB night 4G/3G Data, 28D (4)RV298=Paaye 10GB tak 3G/4G Data, 28D
मेने कल रिचार्ज करवाने से पहले idea कॉल सेण्टर फ़ोन करके पूछा था की 298 के रिचार्ज पर क्या मुझे 10GB डेटा मिलेगा तो मेडम ने कहा हा मिलेगा उसके बाद मेने idea रिटेलर से पूछा उसने भी msg देखा और कहा हा मिलेगा but after then recharge i hav found only 1.5GB डेटा और जब कॉल सेंटर फोन लगाया तो वो अब बोल रहे हे की ये तो सर ये 1.2GB से 10GB तक में से जो भी आ जाये वो आपका किस्मत ये तो धोखा हे ना
मेरे पास कॉल रिकॉर्डिंग भी हे मुझे मेरा पैसा वापस चाहिए
So pls kindly resolve my Complent otherwise i hv taken strictly action
My idea no is [protected]
Regards
Surjeet Solanki
[protected]

Verified Support

Jun 14, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 14th June 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 24, 2016

Idea Cellular Customer Care's response Dear Customer

As per your telecon with our Customer service associate on 21st June 2016, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular