[Resolved] Idea Cellular — Complaint against idea customer service agent

deepakmohan958

from Kotamangalam, Kerala

Address:	Ernakulam, Kerala
Website:	idea cellular

Sir,
My name is Deepak and I am from Kerala. My Mobile no is : [protected].Today (13/02/2017) I got a call from [protected], to talk about Idea Post paid offer. The customer service agent's name was Naina.The call was from Kerala. I asked her about Idea prepaid offer. That time she didn't talk with manner. She spoke very bad words. As a customer, I felt very sad. And also she threatened me through SMS.

So, kindly take necessary action against my complaint.

My no: [protected]

Regards,
Deepak

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Mar 17, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Idea Cellular Customer Care's response Hi Deepak,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Mak

Verified Support

Feb 14, 2017

Idea Cellular Customer Care's response Hi Deepak,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad