[Resolved]  Idea Cellular — Complaint against sai idea care and legal department idea

Address:Kurukshetra, Haryana, 136118
Website:[email protected]

Sir, i a m vishal sharma, mob no [protected], ..sir 3-4 month ago i hd port my bsnl mob no to idea postpaid connection when i hd got a call from sai idea care karnal.they told me about 499 pack. in this pack they told me free 800 min local and std call 2gb 3g data and unlimited 2g data, roaming free, ..but they aasign wrong scheme(350rs) on my mob no.due to this my monthely bill come 2500 rs. i hv complaint many time but they dont give me any responce . when i did not pay this money then i got a call from idea legal department mob no [protected]. i told him about why i had not pay my bill.he told me .he will discount 575 rs from 2550 rs .and told me to pay 1978. i hd pay 1978 rs on[protected] with transection id HHMP[protected] AT 12:57 PM. but legal dapartment dont clear my remaining bill. so please take a suitable action.
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Jan 11, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2016
Idea Cellular Customer Care's response
Hi Vishal,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther
Verified Support
Dec 05, 2016
Idea Cellular Customer Care's response
Hi Vishal,

As per your telecom with our customer service associate on 5th December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Esther
Verified Support
Dec 08, 2016
Idea Cellular Customer Care's response
Hi Vishal,

As per your telecon with our customer service associate we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther
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