[Resolved] Idea Cellular — Complaint of customer care executive: poor customer service | |||||
Hello team, I have been a loyal customer of idea and had been using the idea connections since quite a ling time. The customer service you offer is lots better than other service providers. However this time when i called 198 and had a very unpleasant experience. It is appalling to witness an employee of a reputed customer service departmentbehave in such a manner. I was both shocked and disappointed to have been treated this way and believe you should be made aware of your employee's actions. I trust this is not the way that idea cellular does business and that you will mention my concern. I am open to discuss the matter further and should hope that you will respond with a solution to prevent this incident happening again. I look forward to hear from your team. Sr number of the call: sr# c1-[protected] Rep's name: prashant kamble Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
As per your telecon with our customer service associate on 4th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 4th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular