[Resolved] Idea Cellular — Complaint regarding due refund

Rajat Gauri

from Delhi, Delhi

Address:

New Delhi, Delhi, 110065

Sir this is to bring to your knowledge that I, Rajat Gauri, a resident of New Delhi (Mobile no. [protected]) had ported my postpaid idea no. to another operator in October 2016. In this regard, I was supposed to get my security money (Rs. 300) refunded within 60 days as informed by the customer care executive. Till date neither have I received any refund nor any related information.
I request you to kindly look into the matter and provide the due refund.
Thanking you.
Yours faithfully
Rajat Gauri

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Jan 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Idea Cellular Customer Care's response Hi Rajat,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Esther

Verified Support

Dec 29, 2016

Idea Cellular Customer Care's response Hi Rajat,

As per your telecon with our customer service associate on 28th December 2016, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Suhas

Verified Support

Dec 31, 2016

Idea Cellular Customer Care's response Hi Rajat,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi

Jan 31, 2017

Updated by Rajat Gauri Sir

I had received a call from your representative. He assured me that I will receive a cheque of refund very soon but it has been another month and I have still not received any cheque. I am very disappointed with the service. I request you to kindly look into the matter again.

Thank you.