[Resolved] Idea Cellular — Connection taken mid of the month is taken full rental

actionfraud

from Chennai, Tamil Nadu

Address:

600073

I have taken a new connection on 13th Nov and billing cycle is 23th Nov and for 10 days I have to pay entire rental.

The rental is taken on full month basis and not on a day to day basis.

And for 24th Nov If I disconnect the line then I have to entire month amount.

But service service providers are not doing pro-basis only. Only your company(ideal) is doing this kind of billing

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Jan 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Idea Cellular Customer Care's response Hi,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Esther

Verified Support

Nov 24, 2016

Idea Cellular Customer Care's response Hi,

As per your telecom with our customer service associate on 24th November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Esther

Verified Support

Dec 01, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit