[Resolved] Idea Cellular — Consumption of data without using any data of idea

[Resolved] Idea Cellular — Consumption of data without using any data of idea

A A nil Kumar Saxena from Chennai, Tamil Nadu

I am having IDEA mobile Prepaid connection no. [protected] at Jaipur. At present I am operating only on Wifi connection of BSNL at my residence. I am not using any Data of IDEA. My data connection of IDEA mobile always remains off. Still almost every day I am receiving message regarding consuming data worth few paisa without using the same. Statement of Data usage from 13 to 20th of Sept. is showing consumption of 319 kb data. How the company is charging for Data without using the same? Please ensure that no such charges are recovered from my balance of TALK TIME. Sushma Saxena 51/43, Shipra path Mansarovar Jaipur 302020 Was this information helpful? No (0) Yes (0)
Oct 23, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 20, 2016 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused. We have noted your concern. We will get back to you shortly. Regards, Paras Verified Support Sep 20, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 20th September 2016, we wish to affirm that your concern has been acknowledged and a complaint for wrong charging has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Paras Verified Support Sep 22, 2016 Idea Cellular Customer Care's response Hi Anil, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Thanks, Abhijit
Add a Comment	Share
Submit Close