[Resolved] Idea Cellular — Could not entertained my request | |||||
Hi, My name is sagar and i lived in north delhi kishan ganj area old rohtak road. My mobile number is [protected]. I have facing problem in switching my idea sim from postpaid to prepaid. Problem arise when i go to your store kishan ganj market idea store for the concern, they ask me their server is not working after that i visit the shop again they said go shastri nagar or other karol bagh branch to switch sim. Then after i visit shastri nagar store, they said they don't sim ("really strange, store don't have sim"). I have ready to pay my bills and i told them at stores but they ask me to switch the place for the problem concern. I have wasted my time one week around for visiting your store and not get any response from any care centre. I have switch off my idea sim even though i ready to pay my bills but services are dumb!, they could not reply with calm showing their professional job attitude. This is not the way to work done, and i feel bad after visiting your store. What i finally decide to abort this connection and move to next one. Alternate contact number [protected] Was this information helpful? | |||||
Aug 29, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 21, 2016 Idea Cellular Customer Care's response Dear Customer, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 22, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 22nd May 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 30, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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