[Resolved] Idea Cellular — coverage issue

Siddharth Koshti

from Nagpur, Maharashtra

Address:

Ahmedabad, Gujarat, 380050

Dear sir,

Since 2007 i m a old customer of idea bt right now i m complain abt indoor covrage and 4g connectivity issue. My complaint no:[protected] abt covrage issue closed by company without any sollution they always said that:-we understand the inconvenience caused to you.

In reference to your below email, we wish to inform you that we have investigated your reported concern. Coverage complaint[protected] is actioned.

Further we wish to inform you that our technical team has conducted survey at site level.

Kindly note that we have also made few changes to improve coverage from nearby site.

We would like to inform you that current status of coverage is best possible from nearby site and shall improve post launch of new network site.

Please note, currently we don’t have timeliness of resolution.

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Jan 20, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

We understand your concern. As checked, we are providing optimized network in your area. We will surely look into network site to upgrade in your area and revert you as soon as possible.

Regards,
Hitesh