[Resolved]  Idea Cellular — CUG connection Issues

Address:Kollam, Kerala

Dear Sir Sub: Disconnection of our CUG connection in the name of Piya Enterprises. The Details of CUG Connection: Name: Piya Enterprises 1. [protected] 2. [protected] 3. [protected] 4. [protected] 5. [protected] 6. [protected] My inconvenience is:  As per the information from our side we have told the Sales Executive to set a limit for each connection as Rs 500/- which he agreed.  We are not been supported by any bills through post or by mail.  As being a CUG connection after the limit exceeds an alert call from customer care or msg has to be received, No Such calls or msg received.  We have opted for 2G plan and now the Manager is telling it had automatically changed to 3G for one User [ How come 2G plan changed to 3G plan without our intimation ] Last month one of our CUG connections was having a bill amount of Rs 7792/- After barring of our numbers also the message are coming as we are using internet connections on daily basics. As these kinds o[censored]nethical things happening from such a company is absurd. Thanks & Regards, Pramod S Babu Mob: - +91-[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We wish to inform you that the matter is currently being follow up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 12th November 2013, we would like to confirm you that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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